HIGH QUALITY, FRIENDLY QUEENS + NUCS AVAILABLE NOW

Your cart

Your cart is empty

Continue shopping

HappyBee Returns & Refunds Policy

Effective Date: 22 April 2025
  1. General
At HappyBee, we are committed to ensuring your satisfaction with our products. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and the terms outlined in this policy. These benefits are in addition to your rights under the Australian Consumer Law.
  1. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced within a reasonable time.
  1. Change of Mind
We do not offer refunds or exchanges for change of mind purchases unless required by law.
  1. Products Damaged During Delivery
If you receive a product that has been damaged during delivery, please contact us within 1 day of receiving the product. We will arrange for the product to be repaired or replaced, or provide a refund, as appropriate. The damaged product must be returned in the condition it was received, along with any packaging and accessories.
  1. Exceptions
We may refuse to provide a refund, repair, or replacement if:
  • The product was misused in a way that caused the problem.
  • You were aware of the problem before purchasing the product.
  • You requested a service to be done in a particular way against our advice.
  • Other exceptions apply under the Australian Consumer Law.
  1. Shipping Costs for Returns
If the return is due to a fault on our part (e.g., damaged or incorrect item), we will cover the return shipping costs. For all other returns, you are responsible for the return shipping costs.
  1. Response Time
We aim to process all returns, refunds, and replacements within 7 business days of receiving the returned product.
  1. How to Return Products
To initiate a return, please contact our customer service team at hive@happybee.com.au with the following information:
  • Proof of purchase (e.g., receipt or order confirmation).
  • Details of the issue with the product.
  • Photographs of the product, if applicable.
We may require government-issued identification to process your return.
  1. Contact Us
If you have any questions or concerns regarding this policy or your purchase, please contact us at:
Email: hive@happybee.com.au