How much does shipping cost?
Standard shipping in Australia is $6.95 and we offer FREE shipping for orders over $30. 

How long will it take for my order to arrive?
All orders are sent from Perth, Western Australia. Deliveries will be dispatched within 24 hours of the order being placed and your parcel will arrive within 2-8 working days. Due to the flammability of the hand sanitiser, we send all parcels by road. Express Post is not available.

Once dispatched, we will email you the tracking details for your parcel. Unfortunately delayed parcels are out of our control. If you have any issues with delivery, please fill out this form so Australia Post can investigate. If you need further assistance, please let us know.

Who do you ship with?
We ship with Australia Post who offer carbon neutral parcel delivery.

Where does Happy Bee deliver?
We currently ship within Australia only. For international wholesale enquiries please email us at stockist@happybee.com.au 

Do you offer eco-friendly shipping?
Yes, we offer carbon neutral shipping, plastic-free packing and everything comes to you in a certified compostable mailer bag. We also offer zero-waste refills that you can return to us for re-use.

My order is a gift. Can I include a card?
Sure! Just add a note at checkout or email us with the details.

Do you offer refunds/returns?
Yes items can be refunded/returned. Just be sure to contact us within 21 days of purchase via email hello@happybee.com.au and include your order number and product details.